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About Us

At Karan V Grover, we believe that beautiful moments can be captured and remembered by fragrances. Our fundamental belief has driven us to create a collection of scents that are crafted using the best ingredients from around the world.

Refund and Returns Policy

Order Fulfilment

Orders are shipped from Monday through Saturday. We pride ourselves on shipping your order as fast as possible, usually, within 2-3 business days after it is placed, although, in some cases, we may need up to 3-4 business days to fulfil your order. Holidays and sales may result in longer shipping times, despite our best efforts to minimize that.

Occasionally, some products will run out of stock due to large orders that come in before inventory is updated, this may result in a delay in shipping just that item or your entire order. We will notify you if this happens.

Refunds

We do not offer refunds. If you receive a product in a damaged condition, we will offer you a replacement.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@karanvgrover.com.

Shipping and returns

We absolutely guarantee that the perfume you purchased from www.karanvgrover.com is genuine and authentic. Once you have opened the product and used it, it cannot be returned for a refund or replacements.

We carefully wrap all packages so that your purchase will arrive safely. Sometimes the courier company seems to let monkey’s jump up and down on the package. If you get a package and the bottle is broken or leaked, please snap a photo and email us with your order number at contact@karanvgrover.com, upon receipt of the photo, we will send a replacement package for the damaged items.

We request you that please inspect the package upon receipt and notify us within 24 hours if there is any problem.

Need help?

Contact us atΒ  contact@karanvgrover.com for questions related to refunds and returns.

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